Robotic Process Automation

Your digital manpower works overnight and takes care of your mundane tasks

Contact Us


Smart RPA enables you to streamline your business processes with RPA and AI Document Ingestion. Unlike conventional automation methodologies, our framework is designed to have a 30% faster development, 50% reusable codes, and 70% faster return on investment. We have extensive experience in all significant RPA products, and we have contributed to many modules in the RPA market.

Download our complimentary white paper, Robotic Process Automation – Market Analysis, to learn more about how your organization can streamline operations and reinvent your staff to create higher value, a revenue-generating workforce, and reduce costs and inefficiencies.


Are you thinking of automating some aspects of your organization? If you haven’t taken any action, then you are already late. Did you know that implementing the right RPA strategies can reduce the time spent manually inputting data and will streamline your business, increasing efficiency and reducing expenditure?

Automation is changing the way we work. Conventional RPA uses rule-based, repeatable functions such as form processing and data copying. This can be automated effectively and efficiently. But what if your data needs to be structured? Or there need to be more cohesive processes. In these cases, you need Smart RPA, which takes both data and process together and binds RPA and AI to provide efficient and accurate processes. This, in turn, will benefit your customers, your profits, and your stakeholders.

There are many RPA/AI systems offering a variety of different functions. The breadth of choice can be confusing. Our expert consultants will help you navigate the RPA minefield and advise you on what is essential for your requirements. And if you haven’t started the journey, it’s time that we get you on board.


RPA solutions vary greatly depending on the vendor and whether the solution is developed in-house. There is a significant range of viable approaches to automation technology; determining how each will affect the enterprise is critical to determining ROI. To make accurate ROI estimates, it is essential to understand all the benefits of each RPA solution and the costs. Our Smart RPA framework ensures rapid ROI by orchestrating reusable components instead of building them from scratch.


Guaranteed reduction in expenditure and costs


Increased efficiency, works 24/7 without downtime


Reduced error margins, in some cases by 100%


High-quality output


Boosts overall productivity


More time to focus on innovation and creation


Using our Smart RPA framework, we leverage Robots with different skills. Like humans, the bots combine Robotic Process Automation with machine learning abilities to augment human activities across Infrastructure, Application, and Business Process Services.

Bot 2

Limited Process Automation

Humans with tools; simple scripts, need base triggers


  • Predefined Macros
  • Manual execution
  • Structured data
  • Typically in silos – single app


  • Data Validation macros
  • Mass data input/updates
  • Reformatting – data / extract
  • System Testing
Bot 1

Autonomic Process Automation

Robots augmented by humans; complex patterns; and conditional workflows


  • Repetitive tasks with workflow / rule based flows
  • Structured data with no decision making – predefined paths
  • Works across systems /Apps


  • New account verification
  • Claim inputting / basic processing
  • Importing orders to back end systems
  • Uploading data from multi-systems
Bot 3

Cognitive Process Automation

Robots supervised by humans; self-learning and self-optimizing, predictive, deep learning


  • Works with unstructured data
  • KM based self learning or human assisted learning
  • Pattern recognition with limited information based decision making
  • Works across systems /Apps


  • Chatbot for L1 support
  • Auto-regulated spend approval
  • Complex reports; Financial statements
  • Policy based approvals / contextualize
  • Collection – contextual processing
Bot 4

Intelligent (AI) Process Automation

No human involvement; mimicking human intelligence, self-learning, self-aware, self-adapting


  • Multiple data source to gain context / intelligence on subject
  • Statistical based learning – predictive analytics
  • Natural language recognition & understanding of meaning


  • Self-service agent – Device Doctor
  • Personalized TV agent
  • Automated financial advisors
  • Insurance underwriting


From robotic process automation to building chatbots, we offer various business process automation solutions and services powered by cognitive technologies. Over the past few years, we have developed multiple solutions and have gained expertise in RPA and cognitive platforms.

Platform for Robotic Process Automation
Platform for Robotic Process Automation
Platform for Robotic Process Automation
Platform for Robotic Process Automation
Automation Engine to design workflows DevOps way
Machine learning library for neural networks
Brings cognitive capabilities to automations
Brings Machine reading capability to automations


Our automation framework provides a practical blueprint approach to continuous automation across your business processes by leveraging the transformational new capabilities of Cognitive Computing, Natural Language Processing, Autonomics, and Artificial Intelligence.

  • Robot collaboration – with both staff and customers
  • Natural language understanding – Robots reading and acting on email, correspondence and documentation
  • Natural language processing – Robots discuss issues with staff and customers
  • Computer vision – Robots see, understand and respond
  • Machine learning – Robots learning from existing data and ongoing experience
  • Uses Artificial Intelligence approaches for modeling and planning purposes
  • Organized as monitor-sense-analyze-plan-execute-learn loops where artificial intelligence techniques are used in the analysis and planning stages
  • Boost productivity, reduce costs, improve quality, increase security and enable real-time operations


We have created a gigantic bot farm with over 15 years of delivery excellence in automation. Our farm is an enterprise-grade, elastic, and resilient platform for bots on demand. The farm, with its mailbot, chatbot, speechbot, textbot, ensures that you are always connected to your IT. Nearly 300+ bots, work together to provide end-to-end automation of your IT stack/Business processes, be it a continuous delivery, self-healing application, or working with your customers.


One of the critical differentiators for Smart RPA is their specialized bots. They perform their specific activities with 100% accuracy, 24/7, without complaining. By adopting this strategy, we have achieved a 50% reduction in bot development effort and time. Moreover, each bot receives a quarterly upgrade, which provides additional capabilities and features.


The Mail Bot

Emily is our Mailbot. She handles all customer email system-generated emails and interacts with your ticketing systems. Emily sends and receives emails from your customers and works on them. Example: When Emily gets a customer complaint about their billing, she goes into the system, checks the records for any anomalies, corrects them, resolves the customer issue, and responds to the customer.


The Chat Bot

Juno works as your personal assistant, who resides in your mobile, laptop, or Alexa device. Ask him about your operations, like, “How many appointments do I have today?” Juno will let you know. Ask him, “Show me my profitability report,” and Juno will generate the report and send it to you. For example, ” Restart the server and let me know when you are done.”



Orchy is the supervisor of all our bots in our BOTFarm™. He is in charge of distributing work to appropriate bots. For example, when you ask Juno to provision a server, Orchy sends the request to our Infra Bot, which processes the request and lets Orchy know about the status. Orchy then relays the information to Juno, who notifies the customer over chat/voice response.


We provide a holistic, technology-neutral approach to automation that goes beyond point solutions to maximize overall benefits for our clients. Our Smart RPA Enablement & Transformation Consulting Services is an end-to-end digital transformation approach.


  • Enterprise Automation Strategy & Roadmap
  • Automation Potential Assessment/Benefits Analyses
  • Automation Design, Pilots
  • Tool Selections/RFPs
  • Transformation Planning
  • Organizational Change Management & Workforce Re-Alignment


  • Customer Experience
  • Business Processes
  • Application Lifecycle / Testing / DevOps
  • Cloud and On-premises Infrastructure Automation
  • Platform Hosting & Operation
  • Optimization & Continuous Improvement
  • Flexible Commercial Models / Outcome-based
  • Technology Independence


  • RPA, Autonomic & Cognitive Automation
  • Platform Configuration / Integration / Optimization
  • Centers of Excellence for Leading Automation Technologies
  • SmartRPA IP for autonomics, intelligent self-learning, etc.


We collaborate with you to create an automation solution that works for your organization and regulatory environment. We also provide an environment for bringing insight and practical experience to promote meaningful dialogue between the business, operations, and IT. Finally, we can assist in making critical connections across industries, technologies, and partners to link our business consultants to IT professionals and deliver greater value to customers, citizens, suppliers, and employees.


There is already a gap between the potential of intelligent systems and how they are used. To stay relevant and gain an edge, leaders need to take steps to adopt intelligent systems at an accelerated pace. We assist clients with developing strategies, roadmaps, and business cases through workshops and other facilitated activities.


We also help assess the "automatability" and potential benefits of candidate business processes and functions. This includes evaluating core processes to determine whether people's performance could be improved if they had intelligent advisors or tools.


We conduct pilots and proofs of value to advance the design process.


Using proven planning, roll-out, and implementation frameworks, we apply practical, best-fit automation technologies based on client needs—from robotic to autonomic, cognitive, and emerging AI.


Our change management approach recognizes that people will adopt what they can easily use and brings them value.


We use a continuous improvement model to tune and optimize solutions.




  • High volume of transactions – Task considered for RPA is performed frequently or includes a high volume of sub-tasks
  • Need to access multiple systems – Task involves accessing multiple systems. Example: copying data from a spreadsheet to a customer registry
  • Low cognitive requirements – Task does not require creativity, subjective judgment, or complex interpretation skills
  • Easy decomposition into unambiguous rules – Task is easy to break down into simple, straightforward, rule-based steps, without space for ambiguity or misinterpretation. Example: Allocate all incoming invoices from Company X with a value €3000 or more to Category Y
  • Proneness to human error – Task is prone to human specific errors, not occurring ton computers. Example: matching numbers across multiple columns.
  • Limited need for exception handling – Task is highly standardized. Little or no exceptions occur while completing a task
  • Clear understanding of the current manual costs – Company understands the current cost structure of a task. It is able to estimate the difference in cost and calculate the return on investment (ROI) of RPA.

Useful resources

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Why Partner With Smart ERP Solutions

An Oracle Partner

Our clients work with Smart ERP Solutions because of our unwavering commitment to delivering cutting-edge technology services, solutions, and exceptional customer service. With our deep expertise in enterprise resource planning (ERP), we empower organizations to optimize their operations, streamline processes, and drive growth. Our comprehensive knowledge of ERP services, combined with our suite of intelligent ERP software, ensures seamless implementation, customization, and ongoing support. We understand the unique challenges of diverse industries and tailor solutions to meet specific business needs, enabling our clients to stay ahead in today's competitive landscape. By partnering with Smart ERP Solutions, clients can unlock their full potential, achieve operational excellence, and realize their strategic goals.

Contact SmartERP