Privacy Policy

Smart ERP Privacy Policy

At Smart ERP Solutions, Inc., we treat our clients’ privacy and visitors to our website with the highest importance. This policy details the measures we take to preserving and safely guarding your privacy when you visit or communicate with our site or personnel. A detailed explanation of how we may store or otherwise use personal information about you and/or your organization is explained in this Privacy Policy. We collect and may use the information to provide, maintain, protect, improve our services, develop new solutions, and protect the rights or property of SmartERP, our clients, and our partners.

Information Collection

We may collect the following types of information:

  • Information you provide – When you logon to the SmartERP website, we may ask you for personal information, specifically:
  • Name
  • Email Address
  • Phone Number
  • Address

We may combine the information you submit under your account with information from other SmartERP services or third parties to provide you with a better experience and improve the quality of our services. We may also provide visitors to our website the opportunity to receive communications such as our regular newsletter, product promotions, and any other information that we feel may be pertinent to the visitor. You may opt for receiving these communications by emailing us at info@smarterp.com, by replying to any email we send you, or by visiting certain locations on our website.

  • Cookies – When you visit SmartERP, we may send one or more cookies to your computer or other devices. We use cookies to improve our service quality, including storing client preferences, improving our solutions, and tracking client trends, such as how clients search.
  • Log information – When you access SmartERP solutions via a browser, application, or other clients, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with our website, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser or your account.
  • Client communications – When you send an email or other communications to SmartERP, we may retain those communications to process your inquiries, respond to your requests and improve our solutions and services. We may use your email address to communicate with you about our solutions and services.
  • Other sites – This Privacy Policy applies to SmartERP’s site and services only. We do not exercise control over other sites that may display our site, including SmartERP solutions, products, or services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. If we use this information differently than the purpose for which it was collected, we will ask for your consent before such use.

Information sharing

SmartERP only shares personal and client information with other companies or individuals in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
  • We may provide such information to our other trusted businesses listed here: https://www.smarterp.com/company/partners to process the information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of SmartERP, its clients as required or permitted by law.

If SmartERP becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or data destruction. These include internal reviews of our data collection, storage, and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to our employees, contractors, and agents who need to know that information to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.

Accessing and updating personal information

When you use the SmartERP website, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We may ask individual clients to identify themselves. The information requested to be accessed, corrected, or removed before processing such requests. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize others’ privacy, or be extremely impractical (for instance, requests concerning information residing on backup tapes) or for which access is not otherwise required.

We will provide an individual opt-out choice or opt-in for sensitive data before sharing your data with third parties other than our agents or before we use it for a purpose other than which it was originally collected or subsequently authorized.  To request to limit the use and disclosure of your personal information, please submit a written request to info@smarterp.com.

In certain situations, we may be required to disclose personal data in response to public authorities’ lawful requests, including to meet national security or law enforcement requirements.

If your complaint involves human resources data transferred to the United States from the EU and/or Switzerland in the context of the employment relationship, and Smart ERP does not address it satisfactorily, Smart ERP commits to cooperate with the panel established by the EU data protection authorities (DPA Panel) and/or the Swiss Federal Data Protection and Information Commissioner, as applicable and to comply with the advice given by the DPA panel and/or Commissioner, as applicable with regard to such human resources data.  To pursue an unresolved human resources complaint, you should contact the state or national data protection or labor authority in the appropriate jurisdiction.  Contact details for the EU data protection authorities can be found at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page. If the changes are significant, we will provide a more prominent notice (including, for certain solutions, email notification of Privacy Policy changes).

Contact Details

If you have any questions or concerns regarding this privacy policy, you can contact us through phone or email; our contact information is as follows: Smart ERP Solutions, Inc. Phone: (925) 271-0200 Email: info@smarterp.com