At SmartERP, we realize that every organization is different with a unique set of requirements. Depending on your needs, SmartERP can offer both hourly and fixed-fee pricing models for our services,
A Whole Stack Of Services
SmartERP has services to manage the ‘whole stack’ of a customer’s IT infrastructure. In this model, infrastructure and applications are managed for customers and a single team manages the support. Services are constantly updated, with existing features upgraded and additional features added.
À La Carte Services
Customers may also elect an à la carte option where they can choose only the specific services that they want SmartERP to manage.
Fixed fee and SLA-based PeopleSoft application management keep the application running like a well-oiled machine without having to worry about bugs, performance, downtimeandlateeveningcalls. Production support issues are part of the managed services while all enhancements/change requests becomes a project-based service. Application management services include ownership and support of customer specific application functionality as well.
Managed Testing Services for PeopleSoft 8.53+ customers
We offer fully customized testing services to our clients based on PeopleSoft Testing Framework (PTF), which has been strengthened further using our testing productivity enhancement accelerators.
Cloud Hosting and Management of PeopleSoft Application
This service is designed for on-premise customers with unique business needs who want to stay on PeopleSoft but would like to move their PeopleSoft infrastructure to the cloud – see our Lift and Shift section within this brochure.
PeopleSoft Environments Management – Production and Non-Production
PeopleSoft Administration support includes sizing and designing architecture for all PeopleSoft Environments. This service also includes PeopleTools configuration and management for various DB platforms and PSFT versions; applying updates and fixes for PeopleTools and PS applications; managing PeopleSoft security.