PeopleSoft Managed Services

Pricing Models

At SmartERP, we realize that every organization is different with a unique set of requirements. Depending on your needs, SmartERP can offer both hourly and fixed-fee pricing models for our services,

A Whole Stack Of Services

SmartERP has services to manage the ‘whole stack’ of a customer’s IT infrastructure. In this model, infrastructure and applications are managed for customers and a single team manages the support. Services are constantly updated, with existing features upgraded and additional features added.

À La Carte Services

Customers may also elect an à la carte option where they can choose only the specific services that they want SmartERP to manage.

Application Management

Fixed fee and SLA-based PeopleSoft application management keep the application running like a well-oiled machine without having to worry about bugs, performance, downtimeandlateeveningcalls. Production support issues are part of the managed services while all enhancements/change requests becomes a project-based service. Application management services include ownership and support of customer specific application functionality as well.

Managed Testing Services for PeopleSoft 8.53+ customers

We offer fully customized testing services to our clients based on PeopleSoft Testing Framework (PTF), which has been strengthened further using our testing productivity enhancement accelerators.

Cloud Hosting and Management of PeopleSoft Application

This service is designed for on-premise customers with unique business needs who want to stay on PeopleSoft but would like to move their PeopleSoft infrastructure to the cloud – see our Lift and Shift section within this brochure.

PeopleSoft Environments Management – Production and Non-Production

PeopleSoft Administration support includes sizing and designing architecture for all PeopleSoft Environments. This service also includes PeopleTools configuration and management for various DB platforms and PSFT versions; applying updates and fixes for PeopleTools and PS applications; managing PeopleSoft security.

Managed Services for PeopleSoft 9.2 Customers in the Post PUM World

We are experienced with and can manage the constant new releases of PeopleSoft Images (PI) leveraging the new PeopleSoft Update Manager (PUM) and make it relevant for your PeopleSoft usage, including incremental additions of new features. We will bring the structure you need to the constantly evolving images in the new PeopleSoft Update Manager world.

Systems Management, Systems Monitoring and Storage Management

To address the current challenges and be prepared for the next generation data center, we believe that a fundamental shift is required within the data center from high maintenance to high performance.Our Data Center Services provide end-to-end management of computing environments. Data Center Services include systems management, systems monitoring, and storage management services to enable a secure, stable, and high-performance systems environment.

Middleware Application Administration Services – Oracle WebLogic, IBM WebSphere, TIBCO, Oracle SOA Suite

We provide 24 x 7 x 365 monitoring, deployment, tuning and upgrade services for the enterprise application commercial middleware products. SmartERP can manage client’s application servers (Oracle WebLogic, IBM WebSphere, and RedHat JBoss), web servers (IIS and Apache), and Message Oriented Middleware for integration such as TIBCO and Oracle Fusion SOA suite. We can be your one service provider to manage the complete application.

Database Administration Services – Oracle and Microsoft SQL Server

24 x 7 x 365 Database monitoring, issue response & resolution, and the sustained support comprises our coreDBAmanagedservices.We also provide architecture and design, remote database monitoring, high availability, performance tuning, migration, deployment and upgrade services for any version of Oracle and Microsoft SQL Server databases.

Lift and Shift

Our Lift and shift solution helps customers with the migration of on-premise PeopleSoft environments to a Cloud of their choice and assists in bringing down the high cost of on-premise infrastructure maintenance and support.

Our Methodology

»  Cloud Assessment Phase

»  Proof of Concept Phase

»  Data Migration Phase

»  Application Migration Phase

»  Leveraging the cloud

»  Optimization Phase

Benefits

»   Reduce your total cost of ownership

»   Regular updates to ensure compliance

»   Keep pace with new features delivered

»   Make PeopleSoft maintenance easier

»   Run health checks to receive a current status of your running environments

SmartERP Supports

»  Oracle Cloud

»  Amazon Web Services

»  Microsoft Azure

We leverage PeopleSoft Cloud Manager to help with the “Lift and Shift” of your PeopleSoft environments. We move at the speed of our clients and are fully prepared to help with any of the following strategies.