Oracle CX—Customer Experience Solution delivers a great customer experience throughout the customer’s journey and across all interaction channels. CX gives you the ability to socially enable your enterprise, empower mobile access anywhere, and apply learned insights from actionable data, all with the speed and agility of the cloud. CX helps businesses transform customer relationships into loyal brand advocates.
SmartERP’s Oracle CX cloud practice has helped several customers establish their brand in the marketplace while streamlining their internal sales, service and marketing processes. We specialize in integrating Oracle Social Relationship Management (SRM) into the sales and marketing solutions that help customers listen, create and engage across channels like Facebook, Twitter and Instagram.
Hear from Nilesh Potnis, Vice President, Middle East Operations, SmartERP and Abdulla Vivek, Executive Director, Entrepreneurs Business Services (EBS), about Oracle Engagement Cloud. SmartERP worked with our client to adopt Oracle Engagement Cloud. They were looking for the best way that EBS could utilize Oracle Engagement Cloud and be as effective as possible with sharing leads for the entire organization, in the shortest period of time.