Microsoft Customer Relationship Management
Get the right information to the right people!
photo courtesy of dynamics.microsoft.com
SmartERP is a leading-edge IT solutions and services company established with a specific mission of providing comprehensive, world-class solutions. SmartERP brings together the best technology and domain expertise to offer a full spectrum of services ranging from implementation, business consulting to support, maintenance and managed operations.
A customer relationship management (CRM) solution helps you find new customers, win their business, and keep them happy by organizing customer and prospect information in a way that helps you build stronger relationships with them and grow your business faster.
We help you get the most out of Dynamics, both as a traditional on-premise software or through the cloud. Our services include consulting, roadmap development, testing, migration and full life-cycle support.
With over 15 years of experience, SmartERP’s Microsoft CRM experts have encountered every challenge you can imagine!
Our offerings:
- End-to-End implementation of different version of MSCRM (CRM 2011, CRM 2013, CRM 2015, Dynamics 365)
- Upgrade of MSCRM application from CRM 2011 through Dynamics 365.
- Design the server architecture with load balancer which includes Front End server, Integration server, Backend server and ADFS server.
- Set up the CRM environment with ADFS and IFD configurations.
- Mobile CRM customizations using Resco Woodford.
- Data Migration strategies using Scribe, OOTB, SSIS and custom .NET application.
- Data Integration strategies between different ERP systems and MSCRM.
- SSRS reports integration with MSCRM.
- Integration between MSCRM and third party application (Click Dimensions, CTI, Kinvey)
- Integration with Microsoft products (Microsoft Power BI, Microsoft Share Point)
- Execution of Global onsite-offshore delivery model.
Much more than just a business solution!
Your business solution must be a true asset. That defines how we work together. No matter how we manage the project, the goal is to put a solution in place that satisfies you.
We ensure:
- Thorough analysis
- An eye towards the future
- Early testing
- Stakeholder involvement
- Executive involvement
SmartERP allows you to continuously improve competitiveness, customer service, and cost savings due to higher efficiency.
Built-in accelerators to minimize the project execution time:
- Tools for rapid customization to enhance the value of all relationship
- Global configuration of business rules, process and workflow for better business Insights
- Solution for global territory management to support any industry
- Automation tool to generate email reminders for consumers
- Generic solutions for case reminders and escalation emails to improve customer service response tim
- Global scalable architecture using SSIS for data migrations to MSCRM
- Global scalable architecture using plug-in for data integrations between MSCRM and legacy systems
- Windows store apps for Dashboards and KPI
- Solutions for MS SharePoint document management capabilities
