SmartERP is a leading-edge IT solutions and services company established with a specific mission of providing comprehensive, world-class solutions. SmartERP brings together the best technology and domain expertise to offer a full spectrum of services ranging from implementation, business consulting to support, maintenance and managed operations.
A customer relationship management (CRM) solution helps you find new customers, win their business, and keep them happy by organizing customer and prospect information in a way that helps you build stronger relationships with them and grow your business faster.
We help you get the most out of Dynamics, both as a traditional on-premise software or through the cloud. Our services include consulting, roadmap development, testing, migration and full life-cycle support.
With over 15 years of experience, SmartERP’s Microsoft CRM experts have encountered every challenge you can imagine!
End-to-End implementation of different version of MSCRM (CRM 2011, CRM 2013, CRM 2015, Dynamics 365)
Upgrade of MSCRM application from CRM 2011 through Dynamics 365.
Design the server architecture with load balancer which includes Front End server, Integration server, Backend server and ADFS server.
Set up the CRM environment with ADFS and IFD configurations.
Mobile CRM customizations using Resco Woodford.
Data Migration strategies using Scribe, OOTB, SSIS and custom .NET application.
Data Integration strategies between different ERP systems and MSCRM.
SSRS reports integration with MSCRM.
Integration between MSCRM and third party application (Click Dimensions, CTI, Kinvey)
Integration with Microsoft products (Microsoft Power BI, Microsoft Share Point)
Execution of Global onsite-offshore delivery model.
Much more than just a business solution!
Your business solution must be a true asset. That defines how we work together. No matter how we manage the project, the goal is to put a solution in place that satisfies you.
An eye towards the future
SmartERP allows you to continuously improve competitiveness, customer service, and cost savings due to higher efficiency.
Built-in accelerators to minimize the project execution time:
Tools for rapid customization to enhance the value of all relationship
Global configuration of business rules, process and workflow for better business Insights
Solution for global territory management to support any industry
Automation tool to generate email reminders for consumers
Generic solutions for case reminders and escalation emails to improve customer service response tim
Global scalable architecture using SSIS for data migrations to MSCRM
Global scalable architecture using plug-in for data integrations between MSCRM and legacy systems
Windows store apps for Dashboards and KPI
Solutions for MS SharePoint document management capabilities